Delivery made simple.

Order processing

Once an order has been successfully placed, it will move into processing for fulfilment.

Processing times can vary depending on product availability, weekends, public holidays and circumstances affecting fulfilment partners or delivery networks.

Delivery

My Vet Store is intended to provide delivery to eligible Australian addresses.

Any delivery timeframe presented at checkout or after an order has been placed should be treated as an estimate rather than a guaranteed arrival date.

Delays can occasionally occur due to courier operations, weather, remote delivery locations, peak periods or other circumstances outside our reasonable control.

Shipping charges

Where shipping charges apply, the relevant amount will be shown before you complete your purchase.

Delivery address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an address error after ordering, contact support as soon as possible. We may not be able to change an address once an order has entered fulfilment or been dispatched.

Tracking your order

Where tracking information is available, it may be provided after your order has been dispatched.

Use the tracking information supplied with your order to follow delivery progress.

Delivery problems

If an order appears significantly delayed, arrives damaged, or there is another issue with delivery, please contact My Vet Store support with your order details.