Your information and My Vet Store.

Information we collect

Depending on how you use My Vet Store, we may collect information such as:

• your name, email address and phone number;
• customer account and authentication information;
• your relationship with participating veterinary clinics, including access requests and approval status;
• pet information you choose to provide, such as name, species, breed and date of birth;
• order and transaction information, including products purchased, order totals and order status;
• information submitted through support or veterinary-clinic enquiry forms; and
• information necessary to maintain secure sessions and operate the service.

How we collect and hold information

Information may be collected directly from you when you create or use an account, request access to a clinic-connected store, submit an enquiry or contact us.

We may also receive information from services that support My Vet Store, including Shopify where it is needed for customer account, checkout and order functionality.

Information may be held in our application database and in systems operated by relevant hosting, commerce, authentication and email service providers.

We use cookies where needed for authentication, secure sessions and sign-in flows. Certain enquiry forms also use Cloudflare Turnstile to help protect the service from automated abuse. Turnstile may process technical information needed to perform that security check.

How we use information

We may use personal information to:

• create and maintain customer accounts;
• authenticate users and maintain secure sessions;
• connect customers with participating veterinary clinics;
• process and manage clinic access requests;
• provide the product range made available through an approved clinic;
• process and administer orders, refunds and commissions;
• provide customer support and respond to enquiries;
• operate, secure, maintain and improve My Vet Store; and
• comply with applicable legal, regulatory and administrative requirements.

Your veterinary clinic

My Vet Store is built around the relationship between customers and participating veterinary clinics.

When you request access to a clinic-connected store, information necessary to identify you and manage that request may be made available to the relevant veterinary clinic.

Clinics may use this information to determine whether to approve your access to their My Vet Store experience.

Service providers and platforms

My Vet Store relies on third-party services to operate parts of the platform.

These may include commerce, authentication, payment, email, hosting, security, fulfilment and delivery providers.

For example, Shopify is used for customer commerce and account functionality, and email services may be delivered through specialist transactional-email providers.

Information is shared with these providers only where reasonably necessary for them to perform services used by My Vet Store.

Orders and payments

Order information may include Shopify order identifiers, products purchased, quantities, prices, discounts, tax, shipping amounts, totals and order status.

Payment information may be handled directly by the commerce or payment provider used at checkout. My Vet Store does not need to store full payment-card details in its own application database.

Data processing locations

Some third-party cloud, commerce, email or infrastructure providers may process or store information in locations outside Australia depending on their service infrastructure.

Security

We use reasonable technical and organisational measures intended to protect information from unauthorised access, misuse, loss or disclosure.

No online service can guarantee absolute security, and customers are also responsible for protecting access to their accounts and devices.

How long we keep information

Information may be retained for as long as reasonably necessary to provide the service, maintain business and transaction records, resolve disputes, meet legal obligations and protect the integrity of My Vet Store.

Access, correction and privacy concerns

You may contact us to ask what personal information we hold about you, request correction of information you believe is inaccurate, or raise a privacy question or complaint. Please contact us at contact@myvetstore.com.au.

We may need to verify your identity before providing access to or changing personal information. If you make a privacy complaint, we will review the issue and respond within a reasonable period. Where appropriate, we will explain any further steps available.

Changes to this policy

We may update this Privacy Policy as My Vet Store develops, services change, or legal and operational requirements evolve.

The current version published on the My Vet Store website will apply from the time it is made available.